Delivery Terms and Conditions

Sofa sleepers will be dropped off at main floors, they will not be taken upstairs or downstairs in houses or apartments. Driveways and paths must be cleared for any delivery.

INSIDE DELIVERY: An adult must be present to sign for the delivery. If, when we deliver, you are not at home during the time frame that we agree on and if the items cannot be left there will be an additional re-delivery charge. Delivery fee will not be refunded and in-store credit will be issued only. If additions are made to your order a re-delivery fee may be required. PLEASE MEASURE DOORWAYS BEFOREHAND. If the item does not fit, the delivery fee will not be refunded and in store credit will be issued only. Delivery crew will not remove their shoes, nor wear foot coverings, before entering home due to liability purposes. All pets must be secured away during the delivery. Pathways need to be cleared. Space needs to be empty and ready for new furniture unless you are receiving curbside removal. Excluding any items that are being removed through curbside removal, the delivery crew cannot move any existing items in the home.

DROP OFF DELIVERY: Drop Off Delivery includes delivery to a driveway/garage/doorstep, thus the delivery crew cannot enter the home or pass any threshold/enter through any doorways. If no adult is present at the time of delivery, the delivery crew will sign off on your invoice that the merchandise was left, at the delivery address provided, either as received for any packaged goods or as received in good condition if opened. Neighborhood Home is not liable for loss, theft, or damage to any of the items post delivery (excluding factory defects).

**GOOD CONDITION is defined as no visible damage at time of delivery, OR as in the same condition purchased.** 

As the buyer you understand and agree to the above charges by checking the box by the link to this document. You also acknowledge Neighborhood Home will make every possible effort to deliver your items with care. Neighborhood Home will assume all liability of the product(s) being delivered to assure that you receive your piece(s) undamaged.